As per the requirements of the Standards for Registered Training Organisations (RTOs) 2015, Master Plumbers Association of SA Inc ensures that it has policies and procedures in place for Complaints and Appeals in relation to Training and Assessment.
COMPLAINTS
Students, as well as Staff Members, Third Parties and Trainers/Assessors have the right to lodge a complaint if they believe they have been treated unfairly, or if they are not satisified with the quality of MPA's Training and Assessment services.
A complaint can include, but is not limited to:
- Administrative issues, including enrolment, and/or payment of fees
- Trainer/Assessor conduct
- Course progression
- Quality of services provided, including Training and Assessment
- Discrimination, bullying, harassment and/or misconduct
Please click here to view our Complaints Policy.
In the first instance, we recommend that you attempt to resolve the issue with the RTO Manager, Trainer, Assessor, or any other Staff Member involved. If a satisfactory resolution has not been achieved, and you wish to make a formal complaint to Master Plumbers Association of South Australia Incorporated, you can do so by:
1. Download the Complaint Form below
2. Complete the Complaint form, and include as much information about the issue as possible.
3. Return the form to Master Plumbers Association of SA Inc.
APPEALS
Students have the right to lodge an appeal request to Master Plumbers Association of South Australia Incorporated if they wish to appeal their assessment outcome.
Students must lodge an appeal request within 30 days of the final assessment outcome.
An appeal may relate to, but is not limited to:
- An incorrect Assessment outcome
- An unfair/unethical Assessment process / outcome
- Insufficient support for Assessment
- Insufficient time to complete the Assessment
Please click here to view the Appeals Policy.
In the first instance, we recommend that you attempt to resolve the issue directly with MPA, or the Trainer and Assessor. If a satisfactory resolution has not been achieved, and you wish to request an appeal to Master Plumbers Association of South Australia Incorporated, you can do so by:
1. Download the Appeals form below
2. Complete the Appeals form and include as much information as possible, including any related evidence.
3. Return the form to Master Plumbers Association of SA Inc
Please note this form must be lodged within 30 days of the final assessment outcome.
Please return Complaints and Appeals forms to us by:
Post:
Master Plumbers Association of SA Inc
PO Box 219
TORRENSVILLE PLAZA SA 5031
Fax: 08 8292 4040
Email: admin@mpasa.com.au